Depository Receipt Holders
Every year, an international questionnaire is distributed to depository receipt holders in the countries with Triodos Bank branches. This survey provides insights into how satisfied the co-owners of Triodos Bank are, assesses whether Triodos Bank is striking the right balance between its financial and non-financial returns, and taps into this important stakeholder group’s views of the environment the bank operates in. In 2015 4,500 depository receipt holders completed the survey, out of a community of 32,500 investors.
The main findings of the 2015 survey were that levels of satisfaction are high with regard to both Triodos Bank’s overall performance and the balance it strikes between financial and non-financial returns. This has been stable since the survey was first established. There is a high degree of familiarity with Triodos Bank’s mission, in particular, and strategy across all branches. Lending to sustainable sectors was seen to be the biggest impact Triodos Bank can make on wider society, the environment and culture. Find the results in more detail here.
The survey is delivered before Triodos Bank’s Annual General Meeting (AGM) and at a series of depository receipt holder events in the branches. The outcomes are used during the AGM prompting questions and discussions during it. The AGM itself is broadcast online so as many depository receipt holders as possible can ask questions of, and hear from, Triodos Bank’s senior management, and the .
The depository receipt holder meeting in Belgium, in March of 2015, attracted almost 500 people. Participants could ask questions to the Board of SAAT and senior management of both Triodos Bank in Belgium and the Executive Board.
Triodos Bank’s share capital has been entrusted to the independent Foundation for the Administration of Triodos Bank Shares (Stichting Administratiekantoor Aandelen Triodos Bank (SAAT)). This body makes sure that Triodos Bank’s mission, continuity and the economic interests of its depository receipt holders are safeguarded.